PRIVACY POLICY

Privacy Policy

  1. General Provisions 1.1. This privacy policy governs the principles of collecting, processing, and retaining personal data. The collector, processor, and custodian of the personal data are the data controller (Merkaba Soundhealing Ltd, hereinafter the data processor). 1.2. In the context of this privacy policy, the data subject is a customer or any other individual whose personal data is processed by the data processor. 1.3. In the context of this privacy policy, a customer refers to anyone who purchases goods or services from the data processor's website. 1.4. The data processor adheres to the principles of data processing as stipulated by legislation, including processing personal data lawfully, fairly, and securely. The data processor can confirm that personal data has been processed in accordance with the legal requirements.

  2. Collection, Processing, and Retention of Personal Data 2.1. Personal data collected, processed, and retained by the data processor are gathered electronically, primarily through the website and email. 2.2. By sharing personal data, the data subject grants the data processor the right to collect, organize, use, and manage the personal data defined in the privacy policy for the purposes stated in the policy. 2.3. The data subject is responsible for ensuring that the provided data is accurate, correct, and complete. Knowingly providing false information is considered a violation of the privacy policy. The data subject must promptly inform the data processor of any changes in the provided data. 2.4. The data processor is not liable for any damage caused to the data subject or third parties due to the submission of false information by the data subject.

  3. Processing of Customer Personal Data 3.1. The data processor may process the following personal data of the data subject:

    • First and last name;

    • Date of birth;

    • Phone number;

    • Email address;

    • Delivery address;

    • Bank account number;

    • Payment card details; (Please update the list according to the data processed, and remove any data not collected.) 3.2. In addition to the above, the data processor has the right to collect information about the customer available in public registers. 3.3. The legal basis for processing personal data is Article 6(1)(a), (b), (c), and (f) of the General Data Protection Regulation:

    • The data subject has given consent for the processing of their personal data for one or more specific purposes;

    • Processing is necessary for the performance of a contract to which the data subject is a party or for taking pre-contractual measures at the data subject's request;

    • Processing is necessary for compliance with a legal obligation to which the data processor is subject;

    • Processing is necessary for the purposes of the legitimate interests pursued by the data processor or a third party, except where such interests are overridden by the data subject's interests or fundamental rights and freedoms, requiring the protection of personal data, especially when the data subject is a child. 3.4. Processing of personal data according to the purpose of processing:

    • Security and safety: Maximum retention period according to statutory deadlines;

    • Order processing: Maximum retention period – 1 year;

    • Customer management: Maximum retention period – 1 year;

    • Financial activities, accounting: Maximum retention period according to statutory deadlines;

    • Marketing: Maximum retention period – 1 year. 3.5. The data processor has the right to share customer personal data with third parties, such as authorized data processors, accountants, transportation and courier companies, and companies providing transfer services. The data processor is the responsible data controller. For payment processing, the data processor forwards the necessary personal data to the authorized processor Maksekeskus AS. 3.6. In the processing and retention of the data subject's personal data, the data processor implements organizational and technical measures to ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing. 3.7. The data processor retains the data subject's data depending on the purpose of processing, but not longer than 3 years.

  4. Rights of the Data Subject 4.1. The data subject has the right to access and review their personal data. 4.2. The data subject has the right to receive information about the processing of their personal data. 4.3. The data subject has the right to supplement or correct inaccurate data. 4.4. If the data processor processes the data subject's personal data based on consent, the data subject has the right to withdraw consent at any time. 4.5. The data subject can exercise their rights by contacting customer support at merkabasoundhealing@gmail.com. 4.6. The data subject has the right to lodge a complaint with the Data Protection Inspectorate for the protection of their rights.

  5. Final Provisions 5.1. These data protection terms are prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons concerning the processing of personal data and the free movement of such data (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia, and the legislation of the Republic of Estonia and the European Union. 5.2. The data processor has the right to partially or fully modify these data protection terms by informing the data subjects of the changes through the website www.stonehands.eu.

Our company is the responsible data controller. Our company forwards the necessary personal data for payment processing to the authorized processor Maksekeskus AS.


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